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Customer Service Representative

Employer
American Express
Location
Brighton, East Sussex
Salary
Up to £10.00 per hour
Closing date
2 Dec 2021

View more

Sector
Customer Service and Call Centre
Salary Range
Temporary, £7.01 - £14, GBP
Job Type
Temporary
Hours
Full-time
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Job Details

Salary: £10.00phr
Location: Brighton
Duration: 6 months possible temp to perm for the right candidate
Hours: 35 hrs between 7.00am and 10.00pm Monday - Sunday
All Inbound calls - No Sales
Mixture of Onsite and Remote working!

Are you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower have a fantastic new opportunity for the right candidate to become a Customer Service Representative, working with our client, a FTSE 100 Credit Card Company based in the heart of Brighton.

As the face of the company, you can create positive interactions with customers every day, from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, including collaborating with your colleagues through peer-to-peer coaching, all while learning what it means to continually set the standard for world class, customer-first service.

The Role

  • Delivering world-class customer service, while responding to Customer inquiries and concerns via calls
  • Building meaningful relationships with Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and the business
  • Enhance customers' experience by identifying opportunities to offer products based on Card Members' needs
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Navigate computer systems and applications to service Customers, and enable them to get the most from our online and mobile platforms
  • Re-prioritise and adapt to an ever-changing environment

All whilst delivering world class customer service and growing brand loyalty.

Please note that no financial background is needed for this role, as our client offers comprehensive training as part of your on-boarding

In your role you must be:

  • Demonstrate personal excellence by remaining positive in difficult situations
  • Display a passion to serve by delivering outstanding service in every interaction with our Customers
  • The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service Customers
  • Strong interpersonal, communication, verbal and written skills
  • Assertiveness to handle difficult conversations
  • Excellent negotiation, influencing and resourcefulness skills
  • Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
  • Confidence to work in a virtual environment

If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Find Us
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB
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