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Customer Centre Support

Leicestershire, Hinckley
Up to £20067 per annum
Closing date
26 Nov 2021

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Customer Service and Call Centre
Salary Range
Temporary, £7.01 - £14, GBP
Job Type
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Job Details

A fantastic opportunity has arisen to join a leading utilities company as Customer Centre Support to work in the office based in Hinckley, LE10 0NA. This role is paying £20,067 per annum, full-time temporary to permanent role, working 7 days, 37 hours per week. Overtime opportunities may be available.

Example of shifts:

Your shifts would be a six-week continuous pattern that would contain a mix of the below working hours:

AM: 06:45-14:00 & AM1: 06:45-15:00 / PM: 13:30-22:15 / N: 22:00-07:00

Day: 08:00-16:00 DVD: 08:00-16:30

PLUS every 3 months there is a bonus of £150 for the first year! This is counted from your first day!

Our client has a clear roadmap that will both drive their performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050. They are making a difference through innovation and new ways of working. They are shaping/creating a cleaner, greener future for their 11 million customers, they put their heart into everything they do.

Would you like a career that gives you the opportunities to help customers? Do you have a background in call centres, and a passion for helping solve issues for customers? Our client is currently looking for Advisors to join their Plant Protection Team, responding to incoming calls and emails.


Delivering a 'right first time' service to all customers that interact with us
If required, supporting to resolve customer enquiries & complaints from both internal and external customers, providing written, face to face or telephone response as appropriate in a timely manner
Contributing towards first contact resolution with customers, avoiding unnecessary 'hand-off's' within our Business
Maintaining accurate data records
Assisting in the administration of 'Scheduling to Dispatch' activities, in line with guidelines, procedures and training
Assisting in the delivery of training of new staff where appropriate to ensure consistency of approach and compliance with standard processes and procedures
Participating in the measurement of individual and team objectives, to enable Business performance gaps to be identified and improved
Working well with and rely upon the members of your team
Actively demonstrating and promoting our values

Skills and experience

You'll possess the following qualifications, skills and experience:

Verbal reasoning and articulation skills
High standard of keyboard skills
Competent in the use of Microsoft Office desktop packages
Ability to use other core systems (SAP, ClickSoftware)
Good communication skills, both written and oral
Ability to work within a regulated environment (due to nature of the business) and can follow defined procedures and policies
Can use a logical approach to problem solving
Ability to be flexible and adapt to changing priorities in response to business demands

* All successful are required to undergo a DBS check before starting onsite**


Cadent Header

We are Cadent

Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.

How we work

The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.

These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.

They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.

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