An exciting opportunity has arisen to join a leading utilities company as a Training Administrator, working from home until Covid restrictions are lifted, so must be in the Coventry (CV7 8PE) or Leicester (LE10 0NA) area. This a full-time temporary contract for 6 months paying in the region of £20,067 per annum, £10.42 per hour. Start date as soon as possible!
To deliver a customer focused coordination & administration service to Company that, in turn, supports the achievement of wider business objectives. On a day-to-day basis the administrator will support the delivery of departmental activities, within designated timescales, including; administration of Mandatory Technical Training, Apprenticeship Schemes, Graduate Development Programmes plus other Adult Training Programmes and updating of all training records. This role also provides a central coordination service for all ad-hoc training requests received from all lines of company (internal) business.
Operational Responsibilities: Contribute to the provision of an excellent service to company with an emphasis on quality customer service. Liaise with relevant internal/external stakeholders regarding the scheduling of Training for company staff. Collate & utilise statistical and management information through the use of existing computing facilities to assist in the planning and forecasting to support Learning & Development objectives. Identification and co-ordination of training needs to assist in the design and delivery process. Resolve enquiries from both internal and external parties, providing a written, face to face or telephone response as appropriate. Utilise existing systems and equipment, process documents and maintain accurate records. Provide admin support and assistance in an efficient & effective manner in line with HR business objectives. Update systems with a focus on excellent data quality. Provide support to colleagues in times of peak workload, sickness or holiday.
Quality Control: Monitor six pack compliance with support of the service delivery specialist process and process coordinator. Ensure compliance with the course co-ordination process. Promote safety, health and security within own and the wider team whilst ensuring the environmental impacts of activities are minimised wherever possible.
Communication: Communicate with lines of business in relation to specific course requests and to make necessary arrangements. First line of communication with suppliers for course organisation.
Continuous Improvement: Suggest improvements and innovations to measures, processes and controls, embracing our philosophy of continuous improvement. Actively demonstrate and promote the company values.
Health and Safety: Promoting a positive safety culture through visible proactive, consistent and influential behaviours. Keep the company safe by co-operating with others to ensure a co-ordinated approach to promote a clear understanding of each party's duties, roles and responsibilities for Safety and Wellbeing. Report all incident, near misses, hazards, taking action as necessary to control hazard as appropriate
Experience & Skills:
- Competent in the use of desktop packages such as Outlook, Excel, Word and Access with a high standard of keyboard and numeric skills
- Ability to collate, manipulate and analyse data to support decision making
- Knowledge of relevant technical systems, e.g. MySAP Training & Events and Learning Link
- Able to communicate effectively with internal and external stakeholders
- Experience of complex (technical) event management, scheduling and record keeping
- Proven ability to work accurately whilst still meeting deadlines
- Competent in providing guidance and instruction to others as required
- Able to work in a fast moving, changing environment