Dutch Speaking Customer Service Advisor

Employer
American Express
Location
London
Salary
Up to £12.09 per hour
Closing date
16 Dec 2021

View more

Sector
Customer Service and Call Centre
Salary Range
Temporary, £7.01 - £14, GBP
Job Type
Temporary
Hours
Full-time
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Job Details

Are you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you!

Manpower have a fantastic new opportunity for the right candidate, working with our client a FTSE 100 Credit Card Company based in the heart of Brighton.

The Role

Provide excellent levels of customer service to the company's programme administrators. Supporting a range of services by swiftly and accurately responding to phone calls and emails from customers, making it easy to do business with the company, while solving customer issues and celebrating their value. You will be responsible for:

  • Servicing Corporate Card company administrators who are the point of contact for the company's clients.
  • Responding to phone and email requests to include but not limited to balance updates, invoice/charge details, cancelling cards, changes to company address, reordering statements and delivering the business Relationship Care ethos throughout every interaction.
  • Building strong relationships between travel agents, client account managers, senior leadership, and clients directly to ensure consistency and clarity on data and payment processes.

In your role you must have:

  • Fluent in Dutch and English - written and verbal
  • Customer Service experience, face to face or on the phones
  • Computer literate to an intermediate level
  • Organised, diligent, and adept at multitasking
  • Great listening skills, so you can not only engage and build rapport but truly provide the best solutions and outcomes to our customers' needs
  • Passionate about providing excellent customer service
  • Self-motivated and results driven

If you feel that you fit the above criteria, please don't hesitate to apply here today!

This role will be subject to background verification checks

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Find Us
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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