KYC Customer Care Professional

American Express
East Sussex, Brighton
Up to £11.00 per hour
Closing date
16 Dec 2021

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Job Details

Manpower have a fantastic new opportunity for the right candidate to become a KYC Customer Care Professional, working with our client, a FTSE 100 Credit Card Company

The Role:

  • Know Your Customer is a key initiative for CFN/GCG and Merchant (GMS) the role requires excellent organisational skills, an ability to analyse customer documents and question documents based on this skill, and a good understanding of the sensitive nature of the information we are capturing
  • Integrity when dealing with customer data is particularly prevalent in the role and the individual will be required to file and securely store the data for future reference
  • This role includes calls to merchants as the first step in the process a call which is scripted and in line with compliance requirements
  • As part of the KYC team you will play a key part in ensuring that we maintain correct and accurate documents and information from our merchants and remain compliant according to all AML directives

Daily tasks would include but not limited to the following:

  • The KYC Customer Care Professional will be responsible for engaging with Merchants via all types of written & verbal communication in order to obtain crucial Due Diligence Documents
  • This role will initially be to distribute letters to merchants as well as supporting the KYC Process from the office in Brighton
  • This individual will also learn the KYC process in order to potentially support the UK market in the merchant KYC process

To be successful in the role, you must have:

  • Demonstrate history of good customer service
  • Excellent Written skills - Email and Letter
  • Experience in dealing with customers over the phone
  • Proactive, helpful attitude
  • Ability to work to daily, weekly and monthly targets and productivity goals
  • Good understanding of merchant business preferred but not vital
  • Strong communication skills including excellent written and verbal
  • Ability to deliver within the framework of Relationship Care principals
  • Ability to analyse data
  • Strong Attention to detail
  • English plus one of French/Spanish/Swedish languages an advantage

If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!


From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Find Us
Head Office
Amex House
Edward Street
BN88 1AH

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