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Leicestershire, Hinckley
£20964 - £22430 per annum
Closing date
26 Nov 2021
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Job Details

We have an exciting opportunity to join a leading utilities supplier as a Dispatcher working a number of shift patterns. This a full-time permanent opportunity to join a leading utility supplier who can provide career progression and a salary of £20,964 rising to £22,430 dependant on shifts and has potential to increase further following completion of training and meeting business requirements.

Example of shifts:

Your shifts would be a six-week continuous pattern that would contain a mix of the below working hours:

AM: 06:45-14:00 & AM1: 06:45-15:00 / PM: 13:30-22:15 / N: 22:00-07:00

Day: 08:00-16:00 DVD: 08:00-16:30

Our client is currently seeking a Dispatcher based in Hinckley, Leicestershire and will move their operation in 2022 to a new location in Ansty Park, Coventry.

About The Role
As our Dispatcher you'll give the Scheduling and Dispatch team assistance operating 24 hours a day, 365 days a year, to contribute to the achievement of departmental and Business objectives.

The team is dedicated to safe guarding life and property, and a fundamental element of the role is to ensure the delivery of the standards of service to around 11 million UK customers in the networks operation.

You`ll play a key role in ensuring our client meets its regulatory standards and their customer objectives.

Within Your Role

  • Working in a high-pressure environment with a high volume of incoming calls and maintaining a calm and professional manner.
  • Able multi-task with a high-level approach to problem solving.
  • Strong communicator who takes and articulates decisions routinely and confidently.
  • Demonstrating strong interpersonal skills with an ability to build relationships with internal and external stakeholders and customers.
  • Ensuring data captured from the field is managed appropriately and is 'Right First Time'.
  • Supporting and coaching colleagues in order to achieve individual, team and departments goals and aspirations.
  • Regular communication with engineers and customers to ensure all jobs are acknowledged and attended by the allocated time and assist with any issues.
  • Overseeing the dispatch of all work to all engineers.
  • Ensuring jobs are in alignment with the engineers' schedules for that day.
  • Maximising the efficiency of 'on day' resources.
  • Responding to emerging situations in an agile manner.
  • Being the first point of escalations in respect of workload and customer management.
  • Utilising the systems required to maximise their effectiveness and to having the ability to coach other team members.

Applicants will be invited to an Assessment Day at our clients Hinckley office on either the 1st or the 6th December, time slots available 09.00am OR 13.30pm.

There will be short assessments to complete plus interview.

Apply today to be considered and to secure your place!'


Cadent Header

We are Cadent

Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.

How we work

The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.

These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.

They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.

Find Us
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