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IT Helpdesk Advisor - Evening/Weekends

Employer
The Open University
Location
Buckinghamshire, Milton Keynes
Salary
Up to £12.21 per hour
Closing date
6 Dec 2021

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Sector
IT
Job Type
Temporary
Hours
Full-time
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Job Details

Our client, is a public distance learning and Research University, and one of the biggest universities in the UK for undergraduate education.

The staff are committed to putting their students first and to supporting them to realise their potential. Study with the OU is more than just education - it is life changing learning, do you want to be part of this team?

They are looking to recruit a Computing and Helpdesk Advisor, to start asap until 31st January 2022, paying £12.21ph. This role will be based in the Milton Keynes office and full government restrictions are being adhered to.

The role is working Monday to Friday 1pm to 9pm, Saturday 9am to 5pm and Sunday 9am to 4pm, however this is on a rota basis and only working 37hrs per week.

This role is to deal with contact from students and tutors, support them with delivery information and technical support for the module software and module websites.

We are looking for an Advisor to:


  • Provide computing advice and solutions to our external and internal customers when they experience problems with IT or the software that accompanies Open University study module.
  • Deal with enquiries on the distribution and content side of module materials.
  • You should be able to build rapport with a wide variety of enquirers over the telephone and via email and webchat and get to the core of their problem quickly.
  • You will be working in an area where technology changes quickly, so you need to be able to bring a good range of computing knowledge with you and the ability to learn rapidly.

    • Essential skills:


  • Understanding of major operating systems, web browsers and MS Office products.
  • Ability to fault find or provide a workaround when software fails to install or run.
  • Ability to interact directly with students.

    • If this is the ideal role for you, please apply online or call Sophie Holmes or Angela Hoxley on 01908 246715 to discuss further.

    Company

    Manpower are working with The Open University as their strategic partner for all temporary, contingent and permanent requirements across their various locations.

    How would you like to help someone change their life?

    The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Our research underpins the teaching we deliver to some 200,000 students as the UK's largest university. Nearly three quarters (72%) of Open University research was assessed as world-leading or internationally excellent.

    Uniquely we operate within the four nations of the UK, with nation offices in Belfast, Cardiff and Edinburgh as well as regional offices in England and our head office in Milton Keynes.

    All of our roles play a key part in our students' journey. The Open University helps anyone in the UK better themselves, whatever their age, background or circumstances. Dip into our series of Open Diaries and discover what it's like for our students to take that life-changing step that you could be a part of.

     

    Testimonials

    Jo Priddey
    I started working with the OU as temporary staff through Manpower during the pandemic. I thought the initial training was fantastic and felt well prepared to start working. When I was offered a permanent position it was great that the OU took my personal needs into consideration so that I am able to complete my degree and work 4 days a week.

    Charles White
    The recruitment process was smooth from start to finish. As an applicant, it was useful to have the selection process made clear to you from the outset. Communication from Manpower was, and remains, good. Excellent candidate care continues to be provided, they are both responsive and proactive.

    Anonymous
    So far the Open University has been the best job I have ever had, a very relaxed environment, everyone open to helping one another, no pressure and all trainers prioritise the quality of calls rather than the quantity.

    Sarah George
    Whilst working at the Open University, the support I have received has been outstanding; from colleagues at advisor level, to the senior management team, there is not a question or query that has not been resolved without a swift and appropriate response.

    Thecla Chakunte
    Working with the Open University has opened me to a lot. There are a lot of trainings to improve your skills and open you to other possibilities. There is room for growth. A lot of it. And did you know you can study for FREE as permanent staff? Wow! There are other juicy perks too.

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