Background Screening Administrator

We're looking for Background Screening Administrators who want a career, not just a job; people who are driven, focused and keen to develop. If you bring the right attitude, drive and passion, this company will train you for a long and rewarding career. Previous customer service experience is great, but what's more important to this organisation is attitude, work ethic, great written and verbal communications skills. Over the last year they have worked hard to retain all Customer Service Staff and have seen a high volume of promotions within their team through this challenging time.

Do you want to be part of a diverse, global team dedicated to helping the world's greatest companies - including your most loved brands?

We are pleased to be recruiting for Background Screening Administrator to join a premier global background screening and workforce solutions provider.

Start Date: ASAP

Salary: £21,000

This is a hybrid working role allowing you to work from home with the opportunity to be part office based. The company offer flexibility and a high degree of trust and empowerment.

Job overview:

Ensuring a first class customer and candidate experience through verifying education, employment, and reference information as well as conducting credit, criminal and database by utilizing available resources such as telephone or electronic processes in a professional and timely manner, adhering to company policies and procedures in order to help candidates get hired.

Responsibilities:

• Ensures that duties are carried out professionally and in line with the priority to help candidates get hired,
• Quickly and effectively researches and verifies facts provided by candidates of clients' to ensure the screening process is completed in a timely manner,
• Verifies candidates' employment history,
• Communicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible,
• Maintains regular contact and supports candidates to assist them throughout the screening process where necessary,
• Collaborates with other teams to keep clients informed of issues throughout the screening process,
• Reviews and maintains a good understanding of service level agreements and performs work in accordance with clients' requirements.
  

Experience required:

• Computer literate with specific experience of using Microsoft Office and email proficiently;
• Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks off
• Previous customer service experience preferred
• Ability to communicate written and verbally in English with fluency and in a polite way.

You'll be trained, supported and empowered to resolve every transaction in the best way possible.

Rewards and Benefits

They know that people are central to their success, so it's only right that they reward you with an attractive, competitive salary and benefits package, including:

Clear career path to promotion within 6-12 months based on individual performance

Yearly salary review scheme based on company and personal performance

20 days holiday plus bank holidays

Quarterly bonus scheme based on performance and qualifiers

A competitive pension

A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

Our working hours:

Monday to Friday 9am- 5.30pm

You'll work 37.5 hours a week.

Roles may be initially trained and on-boarded virtually.