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Customer Service Consultant - Golders Green Branch

Employer
HSBC
Location
In Branch
Salary
£13.50 per hour
Closing date
17 Jan 2022

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Job Details

We have an exciting opportunity to join a world-leading bank, working on a full-time temporary contract as a Customer Service Consultant. This is a customer facing role and will be on-site across our branch locations. You will be primarily focused on generating revenue by meeting customer needs to personal banking and advance customer segment.

We’re looking for candidates who will provide a consistently excellent customer experience, encouraging customers to use additional channels where appropriate to ensure delivery. There is potential to undertake all product sales (where regulation permits) using EDRAS based sales processes, also providing referrals to both Wealth Sales and Branch Specialists based on customer needs.

What you’ll need to do:

  • Engage and discover customer needs on branch entry.
  • Acquire new to bank customers.
  • Deepen relationships with customers.
  • Deliver service excellence.
  • Promote and deliver multi-channel engagement.
  • Support the branch.
  • Protect the bank - through vigilance against fraud, knowing your customer, adhering to regulations/policies and minimising operational risk.

What we’ll need from you:

  • The ability to take ownership, using your own initiative.
  • Commitment to a 6-month contract, working 35 hours over 5 days a week. Mon-Fri 9am-5pm, Saturday 9.30am-1pm (if required)
  • Availability to attend 4 weeks of training
  • Availability to start the role on 17th January 2022.
  • You may be asked to travel to other London branches in addition to your main location.

Benefits

  • Pay £13.50 per hour.
  • Four weeks skills training.  
  • 28 days annual leave (no holiday will be allowed in the training period)
  • The possibility of working overtime.
  • All necessary equipment will be provided for the role.

Desired (but not essential) Experience & Skills

  • Ability to work as part of a motivated team.
  • Ability to support and/or guide colleagues.
  • Attention to detail whilst maintaining high volume of work.
  • Excellent communication skills, both verbal and written, together with excellent customer focus.
  • Excellent organisation skills.
  • Ability to travel within 30 minutes of branch.

If you feel that you have the necessary skill set for this role, and you’re ready to take on a new challenge, please apply now.

Company

Build your career at HSBC

HSBC is one of the world’s leading international banks. Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.

HSBC Call Centre PhotoOur purpose

Our purpose – Opening up a world of opportunity – explains why we exist. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Refreshingly human

HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background.

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