Hire Desk Controller

I have a superb opportunity for a Hire Desk Controller to work for a national tool and access hire company in based at their branch in Newton Le Willows.

About the role:

On a day to day basis you'll be dealing with a variety of people and a variety of queries. The customer might want a quote to hire out machines, they might want to place a small or large order or maybe they will have a query about an existing hire. Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively.

Responsibilities:

• Successfully convert hire enquiries into hire orders and achieve revenue target.
• Use the in-house system interactively to take orders ensuring that availability is checked first and hire rates are achieved.
• Achieving call standards set by the company.
• Using your product knowledge, you will provide the customer with the best option for hire.
• Deal with customer enquiries in a professional and polite manner
• Ensure the accuracy of orders entered onto the in house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
• Build strong and helpful relationships with colleagues in other depots/departments
• Co-ordinate with the local depot transport coordinator to fulfil customer requirements.

Requirements:

• Previous experience in a busy phone based customer service and/or sales role working to KPIs/targets.
• Hire desk/rental experience preferred, but not essential.
• Excellent customer service and relationship management skills.
• Good organisational skills with the ability to multi task and prioritise deadlines.
• Good knowledge of MS Office including Word and Excel.

Salary:

£23,000 plus comms, Working Mon-Fri 8am - 5:30pm plus extensive benefits and career progression opportunities