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IT Shift Commander TRS IV

Employer
Undisclosed Company
Location
Lancashire, Preston
Salary
£34000 - £36000 per annum
Closing date
18 Jan 2022

View more

Sector
IT
Job Type
Permanent
Hours
Full-time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking an IT Shift Commander TRS IV based on their customer site in Preston, this is a Full-time, permanent role to start ASAP. Covering 12-hour shifts, the role is paying up to £36,000 per annum

The Command Centre is a 24*7 team operating in shift Rota's of 4 on 4 off 12 hour shifts and is required to rotated between days and nights.

Summary

The successful candidate will join an IT service delivery command centre team delivering managed service solutions. The role will lead day to day IT processes for Event, Incident, Change and Problem within a Command Centre, desk comprising of level 2 support capabilities.

Responsibilities

  • Initial management escalation point for all support groups within the command centre
  • Manage ServiceNow tickets by priority and workload to ensure contract SLA's are met, tickets updated, and customers informed of progress
  • Lead the creation of product support lifecycles resulting in forward schedule of change for supported applications
  • Facilitate Continuous Service improvement
  • Provide Management reporting for internal and customer stakeholders
  • Support the Major Incident Management team by leading the technical support groups

The successful candidate will join an IT service delivery command centre team delivering managed service solutions. The role will lead a team of people in the day-to-day IT processes for Event, Incident, Change and Problem within a Command Centre, desk comprising of level 2 support capabilities.

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