IT Operations Analyst TRS III
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking an IT Operations Analyst TRS III based on their customer site in Preston, this is a Full-time, permanent role to start ASAP. Covering 12-hour shifts, the role is paying up to £30,000 per annum
The Command Centre is a 24*7 team operating in shift Rota's of 4 on 4 off 12 hour shifts and is required to rotated between days and nights.
Summary
The successful candidate will join an IT service delivery command centre team delivering managed service solutions. The role will involve handling day to day IT processes for Event, Incident, Change and Problem within a Command Centre, desk comprising of level 2 support capabilities. The role will report to a Shift Commander.
Responsibilities
- Manage ServiceNow tickets by priority and workload to ensure contract SLAs are met, tickets updated, and customers informed of progress
- Lead the creation of product support lifecycles resulting in forward schedule of change for supported applications
- Facilitate Continuous Service improvement
- Provide Management reporting for internal and customer stakeholders
- Support the Major Incident Management team by leading the technical support groups
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