Order Management Associate

Closing date
20 Jan 2022

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As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

The Order to Invoice Software and Maintenance team based in Dublin is part of SAP Global Finance Shared Services (GFSS) and will support the administration and posting of SAP License and Maintenance Software Orders for the whole EMEA & MEE region. Whether processing cloud or license orders for small customers, midmarket enterprises or large corporations, the full product portfolio of SAP software is our daily business. The company's pulse is palpable in Order to Invoice, Software and Maintenance (O2I SW MT)

* Checking incoming orders (contractual documents, correspondence, approvals)
* Processing Cloud orders in the SAP system in compliance with SOX and internal controls.
* Ensure license entitlement is correctly entered into SAP systems to allow customers to receive correct software, access and license keys as required.
* Be dedicated point of contact for both external and internal customers (Sales/Support/Commercial)
* On order completion; creation of invoices & issuing of credit notes
* Archiving of all related contractual documentation
* Providing post-sales support on contractual issues such as license transfers, contract migrations & amendments
* Answering of internal/external customer queries within agreed Service Level Agreements
* Use own initiative to improve processes and drive efficiency in the team


  • Good level of basic Finance/Accounting knowledge
  • Entry level position, however, 1-2 years related experience an advantage.
  • Knowledge of SAP FI module is an advantage
    Experience with SAP systems is preferable but not essential


* Quick learner, adaptable and able to use own initiative
* Organization & time management skills are essential with the capacity to multi-task
* Proactive and responsible approach to customer support
* Team player
* Quality driven with excellent attention to detail
* Good command of MS Office (Excel-Word and Outlook)


SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world’s third largest independent software manufacturer. SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business. When you run live, you run simple with SAP.

With offices and labs located worldwide, SAP serves over 345,000 customers with 84,000 employees, more than 150 nationalities worldwide in 130 countries.

SAP began operations in Ireland in 1997, and today has offices in Dublin and Galway and employs over 1,700 people across 41 lines of business. SAP employees in Ireland comprise a diverse community – 60 nationalities of people speaking 47 languages. Located between SAP EMEA and the U.S. headquarters of SAP Americas, and with so many languages and cultures present, Ireland provides the ideal setting to host the SAP service and support organisation serving SAP customers in these regions.

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