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Customer Service Administrator

Employer
Undisclosed Company
Location
Perth & Kinross
Salary
Negotiable
Closing date
21 Jan 2022

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Manpower is currently recruiting for the role of Customer Service Administrator for one of our clients based in Perth.

Your working week will be Monday - Friday 38 hours per week.

Principal Purpose

Supporting customers by providing and processing information in response to enquiries, concerns, and requests about products. Also processing orders and arranging deliveries.

Principal Elements

  • To provide effective customer support, including.
  • Answering phone calls, emails and speaking face to face with customers.
  • Respond promptly to customer enquiries and/or complaints.
  • Receive, process and action orders / product requests.
  • Manage customer accounts.
  • Process/progress claims.
  • Process internal production requirements and liaise with other internal departments.
  • Liaise with colleagues to find out relevant information to handle customer requirements effectively.
  • Carry out relevant administration activities effectively and accurately.

Qualifications & Experience

  • Standard grades (or equivalent) in Maths & English as a minimum
  • Experience of working in a business office environment, with a wide variety of general administration activities.
  • Experience of delivering an excellent customer experience.
  • Understanding of how to deliver customer service.
  • Very smart (professional) appearance
  • Very good IT skills - including MS Word / Excel and Outlook - an intermediate (or above) level of MS Excel ability is preferred.
  • Good written skills and ability (email and MS Word letters)
  • Great "front of house" personality with ability and confidence to meet & greet any customers to the business.
  • Excellent communication skills
  • Ability to work to own initiative and to prioritise own workload

If you feel this role is suitable for you then please apply online today by attaching your CV.

Many Thanks,

Manpower Scotland

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