Multilingual Credit Controller - Chester
I am currently recruiting for a Multilingual Credit Controller for my Chester based client to work on a temporary contract basis.
You will be responsible for handling AR activities including Billing, Cash Allocation & Collection, C4C & Inbound Calls, Automated Payment, Credit Management as well as escalation of queries identified through day to day operations whilst executing activities as per WI and in accordance with SOX/Audit guidelines.
− Ensure compliance with OTC policies, business rules and procedures, and comply with Global Distribution Practices (GDP).
− Monitor and perform specific month end (and year end) related activities per Month End Close Timetable as per defined Work Instruction. Understand overall closing schedule and assignment of tasks during the close and their respective deadlines and dependencies. Escalate to managers potential risks in delays to month end tasks.
− Have a good working knowledge of company systems, procedures, policies and controls, information sources and analytical techniques required for day to day tasks execution. Co-operate on maintenance and update of WI & provide feedback to SME. Suggest ideas for improvement within own area of expertise and take steps to implement changes as agreed with support from management.
− Contribute to completion of individual ad hock tasks and assignment needed for completion of complex projects.
− Identify and drive areas for CI within a defined scope and support peers and managers in delivering on a broader scope.
− Cash allocation & collection:
o Escalate collection issues to in-market BFS team as needed
o Match and apply payments to customer invoices
o Post payments to AR ledger and reconcile to daily cash receipts
o Generate debit memos based on short payments
o Open credit notes and apply to open items as appropriate, request other credits to be reimbursed
o Request and process credit notes as appropriate
o Propose write-offs of incorrigible debt / accounts for approval by the Local Team and Business Units
o Support regular customer account reviews with the business
o Execute dunning process as per defined WI
o Escalate collection issues to managers and other stakeholders
o Manage Disputes related to Collections
o Customer reimbursements
− Automated payment:
o Run the process to collect items before due date
o Reconcile bank account and identify discrepancies in according with WI
o Review and control rejections in the bank. Post them accordingly
− Support customer issue resolution process for potential payment or invoicing disputes in accordance with timelines expected by agreed Service Level Agreement
− Execute Credit Limit activities as per WI and support preparation of customer credit limit reviews
− Billing process:
o Monitor and resolve billing issues.
o Providing analysis, commentaries and resolution of cash collection issues.
KNOWLEDGE, SKILLS, and COMPETENCIES:
* Experience in customer service or order to cash related specialty
* Fluent in English and other European Languages
* Strong coordination skills
* Strong interpersonal and communication skills
* Working experience from cash collection and cash allocation department, with understanding of key accounting principles in this area.
* Ability to assess and promptly resolve problems
* Strong quantitative and analytical skills.
* Process improvement
* Project work
* Ability to work remotely
* Ability to use SAP and other Customer Service or finance applications
* Good working knowledge and use of office productivity tools (MS Office, excel, …)