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Customer Service Advisor

Tyne and Wear, Sunderland
£20000 - £21000 per annum + + excellent benefits
Closing date
26 Jan 2022

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Job Details

Customer Service Advisor

A career that will deliver change. Together we'll help Britain achieve Net Zero.

Working hours: Flexible shift pattern between 08:00-18:00 Monday to Friday and 08:00-14:00 Saturday after training and development
Location: Doxford Business Park, Sunderland
Salary: From £20,000, rising to £21,000 within a year + excellent benefits + blended working (homeworking / office based) options available once training is complete

The Opportunity

EDF, are looking for Customer Service Advisors to join their customer contact centre. If you have a passion for helping people, have good communication skills and you're looking for a career where you can really make a difference, then we'd love to hear from you!

What you'll do:

* As a Customer Service Advisor, you'll be part of a team providing first class customer service to EDF's customers.
* You'll be the voice of the business, a trouble-shooter and a problem solver.
* You'll put the Customer first and help solve EDF's customer's energy needs. You'll be a good listener, have an understanding personality, and the ability to empathise with and respect your colleagues and customers.
* You'll be IT literate with a good general level of education including Maths and English.

Our Benefits

EDF are dedicated to offering flexible benefits that support people across all aspects of their lives. With EDF, we offer a range of benefits to support workers' physical, emotional and financial wellbeing:

* Wide-ranging career opportunities
* 37 hours a week
* 25 days holiday plus 8 bank holidays

  • Blended (home / office) working options available once your Probationary Period is complete
  • Discounts & cashback through many retailers
    * On site gym, Costa and close to local bus routes
    * Free tea and coffee
    * Bonus scheme, with further opportunities for commission

Where you'll be based

You'll be given an induction (11 weeks at EDF's offices). Once you've finished and have completed your Probationary Period (at roughly 24 weeks), we'll review your working arrangements with a view to moving to our Blended Working Principles. To have the best employee experience, at EDF we believe it's important for people to be together for things like:

* Collaboration and group working
* Team meetings and one to ones
* Certain types of training and development
* Coaching and feedback
* Performance and wellbeing support
* Innovation


Together, we can beat the climate crisis. Together, we can help Britain achieve Net Zero.
When it comes to saving the planet, everyone's talking the talk these days. As Britain's biggest generator of zero carbon electricity, we're not just talking about it, we're doing something about it.

At EDF every single one of us is 100% committed to reducing the UK's carbon emissions to Net Zero. We're generating the right mix of low carbon electricity to power the nation today and building the low carbon infrastructure Britain will need tomorrow.

Our people form a 10,000+ strong community, rich in diverse backgrounds and perspectives. We empower our people with the skills they need to build a successful career and to bring our purpose to life in their work.

Our Culture

At EDF, everyone's welcome. We strive to create an inclusive environment where everyone has a voice and where they can feel confident being themselves. We'll value the difference you bring and give you opportunities to thrive and succeed. At EDF, everyone's welcome. We strive to create an inclusive environment where everyone has a voice and where you can feel confident being yourself. We will not tolerate any behaviour that does not uphold our Everyone's Welcome vision. We're also an equal opportunities and a disability confident employer.


As the nation’s largest producer of low-carbon electricity, EDF are looking for sharp minds to join the team and help shape the UK’s energy future.

They aim to become the best, most trusted energy supplier for their customers, through trust, transparency and teamwork. That’s why they have developed a working environment where you can perform at your best; where you’re empowered with the skills and opportunities to achieve great things.

Don’t just take it from us – take a look at what this Manpower employee thinks about working onsite at EDF in Hove:

“Working with Manpower at EDF has been a fantastic experience. I’ve worked in three assignments here, and found them all interesting and varied. EDF is a great company and the Manpower team are always really supportive and helpful” – Kevin, Customer Service Advisor

Find Us
Head Office
3rd Floor, Cardinal Place
80 Victoria Street
United Kingdom
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