Field Service Engineer
Location: Crawley, RH10 1FP
Salary: £27,000 a year salary
This is a great opportunity to further your career at a global company providing field engineering service delivery to a wide range of clients.
As a field engineer, you'll be responsible for the repair, maintenance and installation of data centre systems, servers, network equipment, as well as multi-vendor equipment, for example Lenovo laptop PC's and Apple MacBooks for high profile clients.
Having systems maintenance experience is preferred but not essential as you'll receive excellent training to supplement transferable skills such as hardware break-fix skills in a customer environment, excellent problem-solving skills and delivering excellent customer service in a field-based role.
We'll ensure you're fully equipped with a company van, tools, laptop and mobile phone so you can deliver the best possible service.
Ideal candidates will be expected to be flexible to cover a variety of shifts, including evening and weekends.
Job Role and Requirements:
Serve as the primary support liaison between company and customer.
Perform installations, moves, adds and changes as required.
Takes responsibility for additional follow-up testing and troubleshooting services or problem escalation.
Ensures a high level of customer satisfaction throughout the service delivery transaction.
Flexible approach in out of hours shift working.
A reasonable amount of shift work, standby and overtime is expected to cover the clients operating hours.
Smart dress appearance.
Background criminal and financial checks will be required.
Knowledge on any of the following enterprise and multi-vendor products would be an advantage:
- HP Enterprise Server and Storage products
- ADVA, Networking Products, NetApp products
- Lenovo PC
- Apple MacBooks
- Respond to and troubleshoot technical service hardware repair requests, on enterprise-level servers.
Click here to apply today!