Technical Helpdesk Advisor

Employer
E.ON
Location
West Midlands, Kingswinford
Salary
£9.75 - £12.25 per hour
Closing date
25 Jan 2022

View more

You need to sign in or create an account to save a job.

Job Details

Helpdesk Support Advisor

This position is based in (Kingswinford, DY6 8BN ) however, due to the current situation with Covid-19, we may require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this.

This is your chance to help shape the UK's energy transformation towards sustainability. This is a great opportunity to join one of the leading suppliers in 100% renewable energy sources towards a greener future.

  • The pay will be £9.75 per hour.
  • You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
  • There's good transport links nearby
  • Covid 19 safe office environment.
  • Hours of work: Full time, 37 hours between 8am and 4pm Monday to Friday with occasional 9-5, 10-6 & 12-8 shifts and occasional Saturday working

About the role:

This is a Technical Helpdesk Advisor role on the Smart Technical Help Desk in Kingswinford.

You will be responsible for supporting the field based Smart Meter Technicians via phone calls, this includes troubleshooting issues with configuration of meters, smart meter scheming issues, etc. as well as providing back-office support (e.g. remote updates to smart meters, managing task lists, etc.)

You will be working on a variety of Administrative tasks as required to support the day to day operations and to provide excellent customer service, to both internal and external customers.

Our offices are open from 8am until 8pm Monday to Friday and 8am until 6pm on Saturdays. You will be expected to be flexible to work during these times

About you:

Ideally, you'll have some previous experience working in a customer service and administration. We're looking for someone with great communication and IT skills who will be comfortable with data entry and responding to customer queries via telephone and is confident investigating and resolving queries.

Interested? Click 'apply' to start your application today.

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Find Us
Location
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB

Apply for Technical Helpdesk Advisor

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover message

Your communication preferences
I would like to receive communications. required
I would like you to share my personal data with other Companies within the ManpowerGroup. required

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert