Transport Planning Co-ordinator

My Client is currently looking for a Transport Planning Co-ordinator to support their busy site based within Peterborough.

Purpose of position:

• To meet all customer/ haulier requirements in the most cost-effective manner whilst achieving a high level of customer service.
• To provide customers/hauliers with a quality service for all enquiries, prices, invoicing, payments, rebates and other associated administration.
• To be multi- skilled for tasks within the Planning Department

Key Accountability:

• To answer incoming calls to the office quickly, politely and professionally.
• Be fully responsible for calculating costings and processing payments accurately
• Process and manage orders â€" efficiently and accurately
• Work alongside the planning team clearing loads
• Proactive calls to hauliers to Sub-contract work
• Review, Cleanse and Input Data accurately
• Uphold customer charter and agreed KPI’s
• Excellent diplomatic communication and negotiation skills at all levels
• High level of initiative and proactive skills required

Job dimensions:

• To input data accurately and efficiently
• To act as the first point of contact for customer/haulier enquiries.
• To be fully responsible for calculating costs and processing payments
• To be able to resolve customer queries and respond to enquiries
• To manage problems in a calm professional manner
• To deliver a professional service to our customer base

Job requirements:

• Strong computer literacy and skills
• Ability to prioritise and make decisions, as well as problem solve
• Good communicator and team player at all levels
• Geographical knowledge
• Flexible, positive, proactive and committed approach to meet work demand
• Accuracy and attention to detail
• Knowledge of transport legislation

The role holder is expected:

• To comply with all aspects of company's Compliance Policy
• To ensure that all the business/operations are performed in accordance with instructions and procedures and in such a way so as to prevent any fraudulent activities taking place
• To comply with the Health & Safety at Work Act 1974 and to observe the requirements of the Company Safety Policy and other relevant legislation
• To update all areas of knowledge as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required
• To comply will all aspects of the HR Policies and Procedures of the Company

Education / Qualifications:

• Computer knowledge of Microsoft Excel, word and Outlook
• Good Numeracy and literacy Skills
• Understanding of Working Time Directive

If you think this role is for you. Apply below!