I am looking to speak to an experienced or aspiring Client Success Manager for BeNeLux Market who is looking for an exciting new challenge with a globally established company.
My client is a well-known HR Tech company with a globally recognised brand with a great reputation for employee satisfaction as well as some of the most competitive salaries going.
This is a pivotal role that would best suit someone who focuses on results and has a passion for delivering measurable results and client success.
You'll lead an unparalleled team that supports, promotes, lives and breathes service culture.
The Job And Responsibilities:
? Directly lead all aspects of a team of Individual Contributors (including a
Team Lead and Senior Client Success Specialists)
? Responsibility for training and onboarding, performance management and managing inter-team relations
? Upskilling existing and new team members
? Monitoring and reporting of team level Key Performance Indicators (KPIs)
? Partner closely with Sales Directors in your region
? Coordinate team client books and offer mentorship on performance improvement and comprehension of metrics
Who you are:
? Min. 2 year management experience - or leadership experience relevant to role type
? 5+ years related experience (i.e. Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B relationship management,
account management, customer service
? 1+ years (min) experience in client facing position
? Fluent in both Dutch and English
? Adaptable and agile leadership style - have an impact from day one.
? Ability to take initiative
What's on offer:
- Strong Salary plus amazing benefits
- Amazing facilities when office-based (Hybrid working model)
- Working from home - remotely at the moment - after Covid 19 (2 days in, 3 days out)
- Paid holidays - unlimited Paid Time Off
- Endless development opportunities
- Share options
This company offers full training and excellent career progression opportunities.
If you are interested in moving to this exciting opportunity or just a confidential chat about current openings for Dutch speakers in Dublin, please send your CV through.