Customer Planner

Employer
Whirlpool
Location
Peterborough, Cambridgeshire
Salary
£19000 - £22500 per annum
Closing date
9 Feb 2022

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Job Details

Manpower are looking for a Central Planner to start in ASAP for a highly reputable company based in PE2 9JB.

The role involves Optimising and maintaining working areas for Field Service Engineers ensuring that we are delivering a
service level of 2.7 days or below whilst managing tasks efficiently to improve and maximize the field
productivity.
In addition, to handle inbound telephone calls / Emails from Field Service Engineers and other parts of
the business to support in delivering the right customer journey.

To ensure that all areas are covered with the right engineers to deliver a consistent service
level across all brands and skills, including areas where engineers are absent or limited, to
enable the contact centre to book appointments in all territories within a reasonable time frame.
To ensure that all areas are maintained on a rolling 7 days and to forward plan the working
areas so all FSE's receive the correct workload and allocation with the lowest possible travel/
unallocated time ensuring the NWT is at a sustainable level.
To identify reasons for FSE under utilization / high SOS levels and make recommendations to
the supervisor to implement a long term solution.
To Ensure that the correct workload balance between employed and contractor FSE's are
maintained and reflected in accordance with the field model as the workloads dictate's is
necessary
To Ensure we explore all possibilities of allocating work to alternative FSE in the event of a
problem/ rebooking of an appointment to help keep customer loyalty and trust. Where this is
not possible aim to offer additional service to restore customer faith.
To respond to telephone calls/ Emails from FSE/ Internal colleagues in a warm and
professional manner.

Hours: Monday - Friday alternating weekly with 2 shifts:

Week 1 - 7.30- 16.00

Week 2 - 08:30 - 17:00

Both shifts finish 30 minutes early on a Friday so weekly hours are 37.

There is a requirement to work 1 in 7 Saturdays which is done on a Rota Bases and is 08:00 - 12:15

For more information Contact Kortnee on 07483931963

Company

For more than 100 years, Whirlpool has been delivering value, one moment at a time. 
 
They’re the number one major appliance manufacturer in the world, achieving approximately $21 billion in sales every year. More than 97,000 people work for Whirlpool, and they currently have 70 manufacturing and technology research centres. Their brands, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air and Indesit, are present in nearly every country around the world.

Take a look below at the roles we are currently recruiting for, to support Whirlpools retrofit program.

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