Customer Services Executive

Undisclosed Company
Hinckley, Leicestershire
£20964 - £22430 per annum
Closing date
10 Feb 2022

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We have an exciting opportunity to join a leading utilities company as a Customer Services Executive. This a full-time permanent opportunity with a leading company who can provide career progression and a salary of £20,964 rising to £22,430 dependant on shift worked with the potential to increase further following completion of training and meeting business requirements. Working over a 37 hour week (averaging over a 6 week pattern), you will be working a number of shift patterns.

About The Role
As a Customer Services Executive, you will provide the Scheduling and Dispatch team assistance, operating 24 hours a day, 365 days a year, contributing to the achievement of departmental and business objectives.

The team is dedicated to safeguarding life and property, and a fundamental element of the role is to ensure the delivery of the standards of service to around 11 million UK customers in the networks operation.

You`ll play a key role in ensuring our client meets its regulatory standards and their customer objectives.

Within Your Role

  • Working in a high-pressure environment with a high volume of incoming calls and maintaining a calm and professional manner.
  • Able multi-task with a high-level approach to problem solving.
  • Strong communicator who takes and articulates decisions routinely and confidently.
  • Demonstrating strong interpersonal skills with an ability to build relationships with internal and external stakeholders and customers.
  • Ensuring data captured from the field is managed appropriately and is 'Right First Time'.
  • Supporting and coaching colleagues in order to achieve individual, team and departments goals and aspirations.
  • Regular communication with engineers and customers to ensure all jobs are acknowledged and attended by the allocated time and assist with any issues.
  • Overseeing the dispatch of all work to all engineers.
  • Ensuring jobs are in alignment with the engineers' schedules for that day.
  • Maximising the efficiency of 'on day' resources.
  • Responding to emerging situations in an agile manner.
  • Being the first point of escalations in respect of workload and customer management.
  • Utilising the systems required to maximise their effectiveness and to having the ability to coach other team members.

Based in Hinckley, Leicestershire our client will move to a new location this year in Ansty Park, Coventry.

Apply today to secure your slot on the next induction / assessment / interview day!

Apply for Customer Services Executive

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