This job has expired

Client Concierge - German

Employer
Multinational Technology Professional Services Company
Location
Dublin City Centre, Dublin
Salary
Up to EUR32000.00 per annum
Closing date
15 Feb 2022
You need to sign in or create an account to save a job.

Job Details

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services. They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.


They are seeking a dedicated client support analyst to work with a global social media organization. This group focuses on working closely with internal Sales and Account Management teams as well as external clients, including small businesses and agencies to assist with operational tasks.

Responsibilities:

  • Manage the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes.
  • Gather client data and insights to drive new commercial opportunities.
  • Identify operational inefficiencies in client processes.
  • Liaise with Sales and Account Management teams to assist with operational tasks
  • Analyse client situations and apply the right solution.



Requirements:

  • 2+ years working in a service/customer service role
  • Demonstrated capability to create world-class customer experiences with each interaction
  • Fluent in English and German (Written & Oral)
  • Must have exceptional grammar and typing accuracy skills - experience with business communication
  • Client focused and solutions oriented
  • Good problem solving and analytical skills
  • Experience in online advertising at a major media agency or publisher
  • E-mail and chat support experience


Benefits:

  • Pension scheme
  • Healthcare
  • Flexible working hours

Company

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services

Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S. they are consistently listed among the most admired companies in the world.

Tech Sector

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert