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Customer Support Agent - Dutch

Employer
Multinational Technology Professional Services Company
Location
Dublin City Centre, Dublin
Salary
Up to EUR30000.00 per annum
Closing date
15 Feb 2022
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Job Details

For more than 100 years, our client has continually redefined the workplace experience. They have expanded from Office and Print Technology, into software and services to sustainably power today's workforce.

 

 

They are now looking for a Dutch speaking Customer Support Agent. You will be the first point of contact for customers to provide the best and most cost-effective solutions to the end user. This role will work as a liaison with various escalation teams in the business.

 

 

 

Responsibilities:

 

 

  • Act as the primary country contact for customers on all escalationsHandle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customersInvite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problemsFacilitate or escalate customer issues and complaints, both internally and externallyCo-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customersCo-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customersLiaise with Various Helpdesks, Xerox and Third-Party Service Providers escalating through these avenues to closeFlexibility to take on additional tasks as directed by Team LeadValidate Customer details and requirements on data entry, deal with appropriatelyMaintain accurate database informationObtain call closures details on all dispatched callsWorks within established procedures with a moderate degree of supervisionIdentifies problems in straightforward situations, and makes sound decisions using standard procedures

 

 

Requirements:

 

 

  • Fluency in Dutch and English in writing and speakingMinimum of 6 months working in similar customer support roleSkill and competency at providing professional technical telephone support.Can demonstrate effective interactive skills and ability to work as part of a team.Excellent team player with a committed approach to teamwork and customer responsibilities.Flexibility with working time patterns which will need to align with in country requirementsAbility to follow relevant instruction and to use appropriately relevant knowledge bases

 

Benefits:

  • Hybrid working model
  • Flexible working hours (no evenings or weekends)
  • 7% yearly bonus paid quarterly

Company

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services

Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S. they are consistently listed among the most admired companies in the world.

Tech Sector

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