Customer Services Specialist - Broker Services

Job Title: Customer Services Specialist - Broker Services

Basingstoke & Hybrid role

Start date: various March/April 2022

Exciting opportunities for eager Customer Advisors with great customer service skills, to join one of the UK's leading employee benefit providers who in return will help you develop your career and focus on well-being; as well as offering a great benefits package.

Flexible hours of work:

• Full-time: 5 hours per week - Monday to Friday - flexible hours between 8am - 5pm (core hours 10am-4pm must be covered)
• Part-time: 24 hours minimum per week - flexible days (core hours 10am-4pm must be covered on days worked) *first 5 weeks training will require Mon-Fri 9-5 working hours

Remote working:

Our client offer a hybrid model with a blend of working remotely and in the office. You will be required to meet in the office around once a month for important meetings and training opportunities

Role:

You will be working within a fun & friendly team, responsible for the management of broker quotations and renewals. Liaising with brokers to provide them with quotations from leads for services for their employees such as income protection, life insurance, critical illness, dental cover and sick pay insurance.

Communication is key to this role, to include open communication with brokers, mostly via direct contact (phone calls/emails) and working towards specific service level deadlines to ensure good customer service.

Key skills required:

• Good IT skills (excel & outlook)
• Good organisation skills
• Good telephone manner
• Customer Service experience

Training:

Our client offer the best-in-class training; their Broker Services team go the extra mile, to develop and progress careers and are consistently developing new tools to support your development within the team and in the wider organisation.

You will complete 5 weeks formal paid training remotely to learn the process (Mon-Fri 09:00-17:00).

Great Benefits:

• Competitive salary: 20K + 1K Step Pay (over first 18 months) + 8.5% annual bonus scheme
• Holiday: 27 days annual leave
• Pension
• Life Insurance
• Private Medical Insurance
• Income Protection

Additional Benefits:

• Dental/optical insurance
• Share-save Scheme
• Retail portal
• Eyecare vouchers……plus many more!