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Customer Service Advisor - Credit Cards

Employer
Undisclosed Company
Location
Southend-On-Sea, Essex
Salary
Up to £10.51 per hour
Closing date
9 Feb 2022

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You'll be the first point of support for our client working in Credit Card department in one of our telephony banking teams

  • We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
  • You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them

What you'll do

In this role you'll be applying your customer service expertise when dealing with and referring customer queries. Whether it's carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you'll be on the other end of the telephone to take their calls.

As a Customer Service Representative, we'll count on you to let our customers know their options when banking with us, so they can make informed choices.

You'll be helping our customers by:

  • Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs
  • Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
  • Building real connections with them and being dedicated to finding the rights solution to meet their needs
  • Improving processes and procedures to maximise customer satisfaction and efficiency
  • Maintaining a detailed knowledge of financial products and services to help resolve complex customer queries

The skills you'll need

This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential.

Dedication and passion for helping customers is vital. You'll be a real people person, with excellent listening and communication skills.

We're also looking for you to demonstrate:

  • The determination to go the extra mile for our customers every day to provide that truly personal service
  • The ability to achieve quality results while maintaining high levels of detail
  • Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
  • Good organisational skills and an enthusiasm to keep learning and developing new skills

Pay £10.51 per hour working 35 hours per week, £19,128 per year

The hours once training is complete will be on a rota where they will work between 12pm - 9pm, 5 days a week, Mon-Sunday (they will likely only work one weekend in 4, days to be confirmed).

Training takes six weeks, hours for training are below. Can you please make it clear in the advertisement that this is a temp to perm contract and we are looking to take people on as a permanent member of staff after the 6 months. There is no option to work from home in the first six months, but once they are deemed competent (after the 6 months) there will be the option but it is not required.

Week 1 - Week 4: 9:00am - 17:00pm Monday to Friday

Week 5 - Week 6 shown below

Week 5 0930 - 1730 - Mon/Tues/Thur/Fri/Sat

Week 6 1000 - 1800 - Monday - Friday

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