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Customer Service Advisor - start date 6th June

Employer
Capgemini
Location
Inverness, Highlands
Salary
Up to £10.00 per hour
Closing date
17 May 2022

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Job Details

Plan ahead and secure your new opportunity - Customer Service Advisor - Monday to Friday business hours - based at Inverness Retail Park or Nairn. 35 hours per week. Rate of pay of £10.00 per hour.

Your main responsibility is to provide 1st line IT support to business users.

What you'll do

  • Respond to incoming requests, via telephone, email and web chat
  • Logging of all requests in the appropriate call logging software
  • Assign calls to relevant support teams
  • Action Back Office requests as and when required
  • Advise customers and support teams of known problems/workarounds
  • Ensure customers are kept updated with the progress of their request
  • Contribute to overall achievements by maintaining agreed personal targets

Full training will be provided to ensure you are successful in your role.

What you'll bring

  • The ability to communicate effectively, both verbally and in writing
  • Passion about customer service
  • Willingness to learn
  • The ability to work both independently and in a team environment
  • Good analytic skills
  • Ability to work under pressure

If you feel that you fit the above criteria, then apply today!

Company

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

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