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Fraud Officer - Customer Service

NatWest Group
Up to £10.99 per hour + Uplift unsociable hours
Closing date
19 May 2022

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Job Details


Customer Service Advisor - Fraud, 35 hours FT

Deliver world-class customer service for a leading global bank.

(Office based training then hybrid schedule)

£10.99 per hour + uplift for unsociable working hours, 25% 6am till 7am, 10% 8pm till 9pm, 25 % 9pm till Midnight

(Office based training then work from home and office 2/3 days per month office)

Joining the fast-moving Financial Crime team of one of Britain's biggest banks, you will use your customer service skills to the full and enjoy genuine impact on the safety and satisfaction of their clients. Demonstrate you have the can-do approach and commitment to customers and you could move into a permanent position - with a fast-moving career that could take you almost anywhere. Initial training will be Monday - Friday office based for 5-6 weeks followed by supported learning onsite for 2 months and then flexing between home and office, working from office 2 days per month.

You will enjoy plenty of variety as you manage incoming calls relating to retail and online payment disputes - building real rapport and reaching the right resolution. To succeed, you'll need to ask relevant questions, fully understand the customer's concerns and involve specialist colleagues when needed.

It's an exciting customer service challenge, for which you'll receive some of the best training around, including an induction programme plus extensive ongoing support. Whether you're an experienced customer service professional or an ambitious school or college leaver, you should be able to think on your feet whilst following agreed procedures, and you will bring the confidence to take clear and considered decisions - getting it right first time, every time.

If you have what it takes, you can expect a fantastic starting salary £20,001 plus 33 days holiday (pro-rata where appropriate), generous pension scheme, on-site gym and restaurant facilities and wide-ranging employee discounts. In return, you'll need to have flexible approach to set hours, the operation requires resource between 6am and 12 midnight, Monday to Sunday.

If you believe you're someone who can exceed customer expectations with every call, apply today!

Please note that this position will involve completing online assessments and will require pre-employment screening including a credit check and two year's referencing.

Manpower will support your learning and development through - MyPath, our exclusive upskilling and development programme that you can opt into as an actively assigned Manpower associate, this will provide you with access to 1000's of courses and a range of exclusive discounts across over 100 high street brands.

Manpower is acting as an employment agency in relation to this vacancy. Manpower Group UK is an equal opportunities employer.


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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