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Customer Services / Call Centre Operative

Leicestershire, Hinckley
£20468 - £24080 per annum + holidays
Closing date
20 May 2022

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Job Details


Join our leading utilities company as a Customer Services Executive / Dispatch Agent / Scheduler.

This a full-time permanent opportunity with a leading company who can provide career progression and a salary of £20,468- £24,080 based on experience.

Working over a 37 hour week (averaging over a 6 week pattern), you will be working a variety of shift patterns. Based in Hinckley, Leicestershire LE10 0NA our client will move to a new location this year in Ansty Park, Coventry.

**Pay to increase July '22**

Our client has recently reviewed the shift uplift for this role. The entry rate of pay is from £25,714.70 - £26,821.62 (Shift Dependant).

You also have the opportunity to earn up to £30,251.94 - £31,554.18 by exceeding expectation on your annual targets.

Our client has a clear roadmap that will both drive their performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050. They are making a difference through innovation and new ways of working. They are shaping/creating a cleaner, greener future for their 11 million customers, they put their heart into everything they do.

About The Role
As a Customer Services Executive, you will provide the Scheduling and Dispatch team assistance, operating 24 hours a day, 365 days a year, contributing to the achievement of departmental and business objectives.

The team is dedicated to safeguarding life and property, and a fundamental element of the role is to ensure the delivery of the standards of service to around 11 million UK customers in the networks operation.

You`ll play a key role in ensuring our client meets its regulatory standards and their customer objectives.

Within Your Role

  • Strong communicator who takes and articulates decisions routinely and confidently
  • Maximising the efficiency of 'on day' resources
  • Ensuring data captured from the field is managed appropriately and is 'Right First Time'
  • Overseeing the dispatch of all work to all engineers
  • Responding to emerging situations in an agile manner
  • Able multi-task with a high-level approach to problem solving
  • Being the first point of escalations in respect of workload and customer management
  • Regular communication with engineers and customers to ensure all jobs are acknowledged and attended by the allocated time and assist with any issues
  • Ensuring jobs are in alignment with the engineers' schedules for that day
  • Working in a high-pressure environment with a high volume of incoming calls and maintaining a calm and professional manner
  • Demonstrating strong interpersonal skills with an ability to build relationships with internal and external stakeholders and customers
  • Supporting and coaching colleagues in order to achieve individual, team and departments goals and aspirations
  • Utilising the systems required to maximise their effectiveness and to having the ability to coach other team members.

Apply today to secure your slot on the next induction / assessment / interview day!


Cadent Header

We are Cadent

Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.

How we work

The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.

These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.

They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.

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