Are you experienced in providing a first-class Customer Service within a professional environment?
Working as part of a busy faster payment's enquiry banking team within our clients Fraud department, you will be required to support delivery of 'Best in class' customer service to internal and external customers. The role offers a chance to make a genuine impact on the safety of our customers through the prevention of fraud.
You will play an integral part in supporting your team and need to be a focused self-starter. You will build effective trusted relationships with our customers on every call you take, and by listening carefully & asking the right questions, you'll identify and promote the best possible resolution to a broad array of online payments.
If you are driven to go above and beyond what's expected, always professional in your work, and can engage with customers using your strong communication skills, we would be interested in hearing from you. This is a real opportunity for personal and professional development.
You will ideally have some telephone experience within a Customer Service industry, good IT skills, and an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers is also essential.
Our client offers a fantastic 6/8 weeks training programme, with ongoing support and coaching.
You'll be required to work 5 days of 7 hour shifts between the hours of 8am-8pm Monday-Sunday. You will need to be happy to commit to working every Saturday or Sunday, the client does ask for flexibility; total hours are 35 hours a week. (during training you hours will be Monday-Friday 8-4/9-5)