Senior Customer Service Advisor - Solihull
Millions of people get their gas and electricity from one of the UK's top energy suppliers, at home and at work. This is your chance to join our client as a Senior Customer Service Advisor within a bustling Corporate Team.
This position is based in Solihull, (Princes Way) however, due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this.
Our offices are open from 8.00am until 5.00pm Monday to Friday, you will be expected to be flexible to work during these times.
About the role:
Does the thought of being Customer obsessed inspire you? Do you have good attention to detail? Are you good at solving problems and using common sense to drive great solutions for our customers and our business? Are you passionate about driving your own development and performance and have a willingness to self-learn? Do you love making things better and do you shout up with ideas when things just aren't right? Do you believe in being part of a team, a family, where helping one another to be at our best is paramount? Can you roll up your sleeves and get stuck in no matter what needs doing to succeed? If so, this is the role for you.
You will be predominantly be responsible for resolving any queries our customers may have via phone and email. You will have the freedom to take ownership of each query and ensure it is resolved as a one-point resolution.
Ideally, you'll have some previous experience working in a customer focussed environment with the confidence to speak to people on all levels. We're looking for someone with great communication and IT skills who will also be comfortable with data entry and calmly responding to all customer queries in a timely manner.
You'll join us on a temporary basis. There's a range of great benefits on offer too:
- The pay will be £12.42 per hour.
- You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
- There's good transport links nearby
- Covid 19 safe office environment.
Interested? Click 'apply' to start your application today.