IT System and Support Analyst

IT System and Support Analyst

An exciting opportunity to join a highly established Global Fuels Distribution Company as an IT System and Support Analyst in Southampton. Proud of their people, culture, and their genuine desire to support and develop their team, this company has a large customer base, ranging from domestic properties to large corporations. They are ever-growing and are looking for genuine, hardworking people to join their inclusive workplace.

Very different from other large corporations, this company acknowledges and appreciates that each person's actions and attitude make a difference to the workplace. They look for qualities in people that add to their cheerful, and harmonious workplace. Offering annual performance bonuses based not just on your performance but your work ethic, kindness to others and team working abilities, making it a highly rewarding and comfortable place to work with encouragement to advance in your career.

The Position

The Systems and Support Analyst will manage technology incidents and requests from across our business include local and regional support. Those incidents or requests will either be delivered via phone, chat, email or directly through self-service functionality. The role will be responsible for resolving most incidents and addressing most requests independently and where outside of their capabilities, ensuring they are assigned to the most appropriate member of the team or one of our approved managed service providers.

Responsibilities

• Provides 1st and 2nd Line End User Support
• Performs analysis, diagnosis, and resolution of support incidents
• Administer the help desk process and systems
• Sets up new users and decommissions leavers (End User Hardware and Access to Applications)
• Manage end user hardware including telephones, mobile phones, tablets, laptop, and desktop computers
• Support Operating System (Currently Windows 10)
• Conduct remote device management
• Manage Active Directory (Creations, Deletions, Passwords and Group Maintenance)
• Maintain accurate software and hardware asset records

Experience and Attributes Needed

• Passion and understanding of the IT and Technology landscape
• Good written and spoken English communication skills including an ability to articulate technical subjects to non-technical users
• Fast learner with the ability to work on their own as well as part of a team
• Excellent customer service skills
• A problem solver
• Driven and Self-Motivated with a focus on ensuring our business operates efficiently and effectively
• Demonstrate an organised approach to their work

Benefits -

• £26,000 - £30,000 DOE
• 25 days holiday per annum
• Generous annual performance bonus
• Life insurance 4x basic salary
• Contributory Pension (4.5% Employee and 4.5% Employer contribution)
• Employee Perks portal, GP helpline and assistance programmes

If you would like to be considered for this fantastic opportunity and become part of a supportive and thriving team, apply today and I will be in touch!

If you have any questions, please do not hesitate to contact me via email -