Customer Service

Employer
Undisclosed Company
Location
Tyne and Wear, Newcastle upon Tyne
Salary
Negotiable
Closing date
25 May 2022

View more

You need to sign in or create an account to save a job.

Permanent position. Excellent customer service role at leading global company in Newcastle. This is a full-time permanent position with a 50/50 hybrid working from home and office shift pattern. Salary is up to £22,000 including great bonus incentives.

Working hours - 37.5 hours per week (5 out of 7 days) Monday to Friday between 8am and 10pm and 8am-6pm at weekends on a shift rotation

(2 weekends working per month). The role is fully office based during training.

This role involves:

  • Troubleshooting, at first point of contact, on customer home broadband, tv, and phone setup and connectivity issues.
  • Providing support for resolution of customer issues, requests, and queries.
  • Ensuring proper documentation, notification, escalation, tracking, and follow up of all incidents.
  • Validating, investigating, and resolving issues within established guidelines.
  • Giving recommendations to customers on new products, packages, upsells, and cross-sells that match the customer's lifestyle needs and generate additional revenues as a result.
  • Promoting and maintaining a positive attitude, a high level of professionalism and reliability through attendance, metric performance, and interaction with peers and management.

Skills and experience required:

  • Outstanding communication skills.
  • Experience in working in at least one of the following: customer service, sales or technical support services.
  • A passion for delivering excellent customer service

In return you will receive

  • Fantastic development opportunities
  • The opportunity to work for an award-winning brand who is highly recognised across the UK
  • Generous staff discounts- access to our intranet with exclusive discounts from leading retailers
  • Access to an online Well-being centre which has a variety of tools to nurture your mental health while working from home
  • Refer a friend scheme (earn up to £500 for each person you refer)
  • Monthly incentives and Employee of the Month scheme

Apply for Customer Service

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover message

Your communication preferences
I would like to receive communications. required
I would like you to share my personal data with other Companies within the ManpowerGroup. required

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert