Halliwell Jones Chester is looking for a MINI Retail Sales Manager.Your role
- To prepare and use a planned finance presentation, designed to achieve maximum results from available sales opportunities. Including: customer greeting; qualifying; handling objections; product presentation and demonstrations; closing.
- Develop and maintain a full knowledge of all MINI Financial Services products and Insurance products.
- Handle all customer queries and complaints and ensure they are resolved to achieve customer and company requirements. Advise Sales Manager/ Acting General Sales Manager or Group Business Manager where necessary and ensure appropriate action is taken in a timely manner.
- Provide up to date FIMS reports as required on all vehicle sales and accurate CRM Forecasts.
- Ensure the completion of all sale and financial paperwork accurately and in a timely manner to ensure the completion of sale in a satisfactory manner.
- To make sure that all funds are cleared for all new and used cars, including finance companies, other than MINI Financial Services (UK) Ltd. (unless otherwise agreed by the Sales Manager/ Acting General Sales Manager).
- To maintain the standards and criteria for customer satisfaction at all times.
- Assures that customer issues are resolved and focuses on customer satisfaction.
- Knowledge of financial packages, accessories and insurance products.
- Excellent customer service and organisation skills.
- Excellent communication and administrative skills.
- Reliable and focussed.
- Excellent attention to detail.
- Ability to work well under pressure and to tight deadlines.
- Ability to work within a team environment.
- Ability to use own initiative.
- Experience communicating with Senior Management.
- Ability to work weekends and bank holidays.
- Knowledge of Drive and Word package IT experience.
Your hard work will be rewarded with life assurance, access to an exclusive employee car scheme, 22 days holiday (rising to 25 after 5 years' service), your birthday off and access to training courses at the BMW Training Academy.