MINI Retail Sales Manager
- Employer
- BMW Group Retail Careers
- Location
- Chester
- Salary
- Highly Competitive
- Closing date
- 17 May 2022
Job Details
Your role
- To prepare and use a planned finance presentation, designed to achieve maximum results from available sales opportunities. Including: customer greeting; qualifying; handling objections; product presentation and demonstrations; closing.
- Develop and maintain a full knowledge of all MINI Financial Services products and Insurance products.
- Handle all customer queries and complaints and ensure they are resolved to achieve customer and company requirements. Advise Sales Manager/ Acting General Sales Manager or Group Business Manager where necessary and ensure appropriate action is taken in a timely manner.
- Provide up to date FIMS reports as required on all vehicle sales and accurate CRM Forecasts.
- Ensure the completion of all sale and financial paperwork accurately and in a timely manner to ensure the completion of sale in a satisfactory manner.
- To make sure that all funds are cleared for all new and used cars, including finance companies, other than MINI Financial Services (UK) Ltd. (unless otherwise agreed by the Sales Manager/ Acting General Sales Manager).
- To maintain the standards and criteria for customer satisfaction at all times.
- Assures that customer issues are resolved and focuses on customer satisfaction.
Your profile
- Knowledge of financial packages, accessories and insurance products.
- Excellent customer service and organisation skills.
- Excellent communication and administrative skills.
- Reliable and focussed.
- Excellent attention to detail.
- Ability to work well under pressure and to tight deadlines.
- Ability to work within a team environment.
- Ability to use own initiative.
- Experience communicating with Senior Management.
- Ability to work weekends and bank holidays.
- Knowledge of Drive and Word package IT experience.
Rewards
Your hard work will be rewarded with life assurance, access to an exclusive employee car scheme, 22 days holiday (rising to 25 after 5 years' service), your birthday off and access to training courses at the BMW Training Academy.
Company
When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.
We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.
If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.
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