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Sales & Customer Operations Executive

Undisclosed Company
Buckinghamshire, Milton Keynes
Up to £12 per hour
Closing date
26 May 2022

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Reporting to Reporting & Administration Manager, the primary purpose of the role will be the main point of contact for our Rent-a-Car business customers and to provide on-going support to customers throughout the car rental life cycle. The role holder will set up, develop and utilise customer processes and build relationships with stakeholders and customers, with the aim of adding value at every customer touch point ensuring a smooth set up, rental booking, transaction and in-life vehicle rental experience.

Main Responsibilities:

  • Act as key point of contact for all Corporate customers via phone and email, providing support through all key processes and resolutions for queries relating to rental, insurance and invoice issues by offering clear and concise advice
  • Providing daily mailbox management responding to queries within SLA
  • Provide support on a daily basis and be the main point of contact for the Area Sales Managers and Internal Sales Managers by dealing with all their customer queries to create consistency and effective customer management
  • Adhere to credit approval process for new and existing Corporate clients to reduce risk and exposure
  • Following internal processes to enter customer data efficiently with a high degree of accuracy both on our rental system and on our CRM system ensuring we have the relevant and up to date insurance certificate for the customer
  • Completing various administration tasks with high attention to detail including, logistics booking, customer set up, rental agreement handling and diary management
  • Generate customer invoices to ensure the Mobility revenue stream is maintained
  • Liaise with Finance to bespoke invoices are handled correctly and to assist them with any other Rent-a-Car queries
  • Manage and raise ad hoc invoices from Rental system such as vehicle damage to ensure correct generation of income for the Mobility team
  • Display time accuracy skills and the ability to manage own workload knowing when to prioritise tasks to demonstrate maximum efficiency
  • Using our rental system provide reporting to Corporate Customers and Brokers as required presenting information in the required format
  • Follow the customer complaint process to ensure effective customer management
  • Support the Internal Sales Manager as required to provide a consistent approach to both customers and our stakeholders

To assist the Internal Sales Manager with any other ad-hoc tasks to support the day to day operation of the Rent-a-Car department

The ideal candidate will possess the following qualities:

  • Strong organisation and planning skills, delivering quality output to deadlines
  • Good attention to detail and strong quality focus
  • A genuine desire to help and support people and provide excellent customer service
  • Proven ability to liaise and communicate effectively with stakeholders
  • Excellent interpersonal, influencing, negotiation and communication skills
  • A flexible approach to take on varying tasks/activities
  • Ability to work in a proactive manner, under own initiative
  • Strong teamwork skills whilst maintaining individual ownership
  • High level of motivation and commitment
  • Drive to continuously improve processes for the benefit of the customer experience
  • Ability to operate without close day to day supervision
  • Good working understanding of MS Powerpoint, word and excel
  • Ability to learn and adapt to new computer software & programs quickly

If this sounds like the role for you, apply now!

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