We are recruiting for two Customer Service Administrators for our client based in Norwich. They are looking to expand their inbound customer services team and workforce.
The working hours are Monday to Friday 9am to 5pm with a starting salary of £20,000 per annum.
We are looking for candidates who can deliver excellent customer service experience for the customers. You will be assessing the customer's needs and requirements and directing them to the relevant departments and individuals.
Main duties include:
- Delivering excellent customer service
- Answering inbound calls in a professional and timely manner.
- Communicating with different departments to ensure the customer's needs are met efficiently and accurately.
- High quality of data inputting.
- Liasing with different departments of the business to ensure a smooth working operation.
- Attention to detail.
- Excellent customer service skills.
- Professional telephone manner.
- Good communication.
- Works well in a team and alone.
- Good IT skills.
- Excellent time keeping skills.