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Service Advisor

Employer
BMW Group Retail Careers
Location
Hindhead
Salary
Highly Competitive
Closing date
17 May 2022

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Sector
Sales
Job Type
Permanent
Hours
Full-time
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Job Details

Barons Hindhead is looking for a Service Advisor.

Your role

A large part of the Service Advisor position involves:
  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
  • Adopting a sales approach regarding upsell.
  • Maintaining good housekeeping standards and orderly administration of your work.

Your profile

The successful candidate for our Service Advisor position will have proven experience in a similar role and proven customer service skills.

We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:
  • Customer awareness.
  • Ability to work to deadlines and targets.
  • Strong teamwork skills.
  • Confident and professional communication skills.
  • Full driving license.

Rewards

Your hard work will be rewarded with a pension scheme, performance bonus, company benefits scheme, long service holiday reward, share save options, your birthday off and access to training courses at the BMW Training Academy.

Company

When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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