Warranty Administrator

Employer
BMW Group Retail Careers
Location
Worcestershire
Salary
Competitive depending on experience.
Closing date
3 Jun 2022

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Sector
Retail
Job Type
Permanent
Hours
Full-time

Job Details

Rybrook Worcester is looking for a Warranty Administrator.

Your role

The role is to ensure that the warranty process is accurately followed, efficiently processed and repairs are carried out to the highest standards of quality possible to ensure complete customer satisfaction.

Responsibilities:
  • Obtain, validate and query as necessary, all claim information available from job cards, vehicle history, technician notes and other sources as appropriate.
  • Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection.
  • Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off.
  • Correct and resubmit rejected claims where it is felt that the claim is valid.
  • Reporting on claims rejected for which a resubmission is not possible.
  • Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate.
  • Inspect parts returned under warranty and maintain a record of such inspections.
  • Help ensure efficient progress of warranty jobs through the workshop.
  • Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures.
  • Liaise with manufacturer representatives to ensure that explanations are given for work undertaken where appropriate. Assist the manufacturer's warranty auditors in reviewing the dealership's records

Your profile
  • Proven warranty experience essential
  • Excellent administrative skills
  • Numerate and articulate to the clerical level required
  • Excellent accuracy
  • Organised
  • Strong attention to detail and accuracy
  • Good communicator both written and verbal

Company

When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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