Ocean Freight Customer Service Specialist

Undisclosed Company
Essex, Basildon
£22000 - £25000 per annum
Closing date
25 May 2022
You need to sign in or create an account to save a job.

Great opportunity to work for a global logistics network in their Ocean Freight Customer Service team! You'd be joining thousands of colleagues worldwide and would have a real chance to develop and progress your career within the freight industry.

The purpose of the Customer Specialist role is to provide first class, excellent Customer Service to all customers, including some large, high value key accounts. Consistently delivering high levels of customer service & satisfaction.

Other duties will include:

  • Ensuring that all documentation is completed in a correct manner and presented within the expected time frames as designated by the departmental head at any given time
  • Updating of customer tracking status reports
  • Communicating effectively with customers & team members by telephone, electronically, or face to face
  • Proactively organising work flow to meet customer deadlines
  • Responding promptly to customer enquiries
  • Ensuring complete adherence to specified SLAs
  • Attending customer scheduled meetings when required
  • Ensure all pricing & quotations at branch level are delivered as per company policy

The perfect person for this role will have:

  • A minimum of 2 years of general freight forwarding knowledge, specifically relating to Ocean imports
  • Ability o work well within a team and have good communication skills
  • Ability to be flexible, approachable and understanding to satisfy customer needs
  • Minimum GCSE standard in English and Maths (or equivalent) essential
  • Confident using Word and Excel

Don't miss out on this role - apply ASAP or get in touch with Katy at Manpower if you have the relevant skills on 07483921954 /

Apply for Ocean Freight Customer Service Specialist

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover message

Your communication preferences
I would like to receive communications. required
I would like you to share my personal data with other Companies within the ManpowerGroup. required

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert