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Customer Service Advisor

Employer
NatWest Group
Location
Liverpool, Merseyside
Salary
uplift 12.09
Closing date
1 Jun 2022

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Job Details

Deliver world-class customer service for a leading global bank.

Customer Service Advisor

£10.99 per hour uplift for unsociable hours + Excellent Benefits

(Temporary ongoing role with the potential of permanent employment)

If you are passionate about Customer Service and would like an opportunity to work for one of the largest banks in the world, then we would love to hear from you.

Working as part of our clients Customer Service team, you will be the first point of support for our personal banking customers in one of our telephony banking teams.

In this role you'll be applying your customer service expertise when dealing with and referring customer queries. Whether it's carrying out day-to-day banking transactions or helping our customers. ​

As a Customer Service Representative, we'll count on you to let our customers know their options when banking with us, so they can make informed choices.

You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging and communicating effectively with people. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

Our client offers a fantastic training programme that will require your full attendance throughout 4 weeks. during training you will be required to work Monday - Friday 09:00 - 17.00pm

You will then be required to work 5 days, shift pattern rotational between Monday to Sundays 7am to 10pm

We offer a fantastic starting salary of £10.99ph, 33 days holiday pro-rata,

Please note that this position will involve completing online assessments and will require pre-employment screening including a credit check and two year's referencing

Manpower will support your learning and development through - MyPath, our exclusive upskilling and development programme that you can opt into as an actively assigned Manpower associate, this will provide you with access to 1000's of courses and a range of exclusive discounts across over 100 high street brands.

Manpower is acting as an employment agency in relation to this vacancy. Manpower Group UK is an equal opportunities employer.

Company

With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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