Technical Support and Sales Team
Job Purpose
- Member of the direct sales team to maximise sales opportunities from the sales process.
- To provide customers with world class pre sales and after sales advice and support on a range of products.
- Support sales team colleagues (internal and external teams) and sales channel partners, to maximise opportunities involved in the selling process.
- To contribute to the commercial team sales targets.
Responsibilities and Accountabilities
- Providing on after-sales support services and tier 1 technical back up as required.
- Providing pre-sales technical assistance and product education.
- Managing a post sales ticket based technical support process to support customer technical enquires/questions.
- Supporting customers who might benefit from company products or services and maximising customer potential.
- Developing long-term relationships with customers, through managing and interpreting their requirements.
- Assisting customers with the selection of a product or service best satisfies their needs in terms of quality, price and delivery.
- Participating in all product training and keeping up to date with our products technically.
- Delivering product presentations and demonstrating how a product meets customer needs.
- Working closely and support other members of the sales team and other technical experts as internal customers.
- Completion of all administrative tasks effectively and efficiently.
KPIs
- Customer support/ response time targets.
- Contribution to the lead management system completion targets
- Contribution to team based sales targets as appropriate
Experience, Skills, Knowledge and Qualifications
· Possesses expertise acquired from a sector relevant to the company product range.
· Proven track record in a sales / selling environment.
· Strong verbal /written communication skills are essential, with a good telephone manner.
· Ability to make judgement calls based on sound business skills.
· Ability to self-manage as part of a team, and have strong organisational skills.
· Experience at working in a customer service role within a KPI driven environment.
· Team Player, working with internal and external staff and partners at all levels
· Very good IT skills including MS office and CRM/ Social media awareness.
· Flexibility and able to adapt to change.
· Speak fluent English.
· Foreign language skills may be an advantage.
· A Further Education Qualification (HND or above) is desirable but not essential in an appropriate field. Qualifications may be in: electronic engineering, physics, biomedical.
Please send your CV or call 0191 2320012
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