Customer Care Professional (German Speaking)

Employer
American Express
Location
Brighton, East Sussex
Salary
Up to £12.09 per hour
Closing date
1 Jun 2022

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Job Details

Are you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you!

Manpower have a fantastic new opportunity for the right candidate to become a Customer Care Professional, working with our client, a FTSE 100 Credit Card Company based in the heart of Brighton.

The Role

The KYC Customer Care Professional will be responsible for engaging with German speaking Merchants via all types of written & verbal communication in order to obtain crucial Due Diligence Documents.

Know Your Customer is a key initiative for the merchant team and the role requires excellent Verbal Communication skills. This UK role is predominantly making outbound calls to merchants which is scripted and in line with compliance requirements. Attention to detail is critical as part of this process and following the laid out process is critical. As part of the KYC team you will play a key part in ensuring that we maintain correct and accurate documents and information from our merchants and remain compliant according to all AML directives.

Merchant KYC is an EMEA Enterprise initiative which requires interaction with both internal and external partners. A good understanding of a regulated role would be preferred.

American Express made the following annotations

All whilst delivering world class customer service and growing brand loyalty.

Please note that no financial background is needed for this role, as our client offers comprehensive training as part of your on-boarding.

In your role you must be:

  • An excellent communicator with exceptional interpersonal skills
  • Confident taking initiative and making judgement calls
  • A team player, working in a highly supportive and collaborative environment
  • Computer Literate
  • Business level German speaker

If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Find Us
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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