HR Operations Coordinator

Closing date
26 May 2022

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Job Type
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Job Details


  • Provide tactical/transactional day-to-day support to employees, resolving tickets related to onboarding and contingent workforce staffing, ensuring data integrity for new hires, current employees and contractors.
  • Manage the background check process internally - completing all reference and education checks for new hires throughout EMEA/APJ in compliance with local law and company policies.
  • Complete transactions in Workday for new hires globally (start date changes, manager changes, corrections to data changes, etc). All requests will come from tickets in ServiceNow - the HR Operations Coordinator will be responsible for managing their own ticket queue.
  • Provide support with auditing New Hire information in Greenhouse and Workday systems.
  • Develop and ensure standard HR operating procedures are in place with clear SLAs.
  • Collaborate with partners in HR, Recruiting, and Leaning & Development to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience.
  • Work closely with the HR Project Manager to support project execution and continuous process improvement and onboarding and Contingent workforce operations.
  • Maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary.
  • Identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements.
  • Support HR Operations tickets and drive issue resolution in JIRA

Minimum Qualification

  • BA/BS degree or equivalent practical experience
  • 3+ years of experience in HR Operations/HR administration in a fast-paced environment
  • Problem solving, critical thinking and troubleshooting abilities
  • Experience in Workday and HR Operations service request management
  • Strong customer-service skills with proven track record of customer satisfaction
  • Experience with ServiceNow or other customer service ticket system
  • Proficiency in Office Suite (Word, Excel, Power Point), Gmail and Google Docs

Preferred Skills

  • French Speaking
  • General Knowledge on local HR laws in EMEA
  • Hands-on, efficient, great communication skills
  • Experience in continuous process improvement
  • Proven ability to work remotely: Dropbox is a virtual first company

Must Have:

  • 2-3 years HR generalist/operations experience, providing first line support to employees, contractors and new hires.
  • 1-2 years HRIS/Workday Experience (working knowledge/comfort with Workday)
  • Demonstrated ability to work with employees/new hires across all timezones
  • Ability to work in a team environment but also can work independently and collaborate across key stakeholders cross globally
  • New Hire onboarding operations experience


Dropbox is a technology company that builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, they’re transforming everyday workflows and entire industries.

Dropbox believe technology should get out of the way, so there’s no limit to what people can do. They’re a thoughtful, tightly-knit team that’s committed to realizing ambitious ideas. Dropbox partner with ManpowerGroup, a world leader in workforce solutions, to support our contractor recruitment programme across EMEA.

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Take a look at the current contractor opportunities – we would love to hear from you.

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