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Part Time Contact Centre Agent

BMW Group Retail Careers
Closing date
20 May 2022

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Job Details

Halliwell Jones Warrington is looking for a Part Time Contact Centre Agent.

Your role

Reporting to the group aftersales retention manager, you will, on a daily basis deal with all inbound service calls for the groups service centres in relation to service booking and other service related items, whilst also handling all customer objections.

As part of your role, you will make outbound calls in relation to promotions, seasonal campaigns, service follow up work and other service related items through the upsell of products and services, in order to maximise the revenue of the group BMW service departments. This role requires flexibility to work weekends when required.

Your profile

You will have proven background working in a similar role for a prestigious establishment and providing customers with an excellent experience in person or by telephone.

You will have the ability to work under pressure and to tight deadlines, demonstrating excellent attention to detail, communication skills, and a willingness to learn and develop. You will be able to demonstrate strong interpersonal, presentation, organisation and prioritisation skills as well as an ability to work autonomously.


Your hard work will be rewarded with a pension scheme, staff discounts, and life assurance.


When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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