Customer Service Representative

Undisclosed Company
Gateshead, Tyne and Wear
£10.00 - £12.00 per hour
Closing date
3 Jun 2022

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Our international client based in Felling Gateshead are looking for a Customer Service Representative who supports and assures the Customer Service Team's highly professional interactions with customers associated with their order processing, complaint registration, general management and information required.

Hours - Monday to Friday 37.45 min a week between 8.30am to 5pm

Hourly rate - £10.00 to £12.00 per hour

Duration - 6 months initially

Key responsibilities;

  • Register and process orders in the SAP system received via email, phone or through other contact with the customer or associate.
  • Acts as first level contact with customers for order receipt, quotations, general enquiries and attempting to resolve complaints.
  • Where appropriate contact agents and make necessary arrangements for delivery to an agent, vessel or direct to customers.
  • Ensure order processing is handled on time and in full and is transferred to the appropriate warehouse, logistic team and transport company.
  • Ensures cooperation and fosters good relationships between customer service and field sales force regarding administration of customer's orders.
  • Obtain adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
  • Raises issues in delivery and/or invoice process with Team Co-ordinator and/or Cluster Customer Service Manager.
  • Refers higher level customer complaints to Team Co-ordinator and/or Cluster Customer Service Manager.
  • Makes proposals for improvements to work processes to Cluster Customer Service Manager and OTC Development Manager.
  • Completes registering / filing / archiving of customer service-related documentation.
  • Adheres to all applicable corporate as well as site policies/procedures with attention to personal conduct/HS&E standards and acts in compliance with all regulations.
  • Completes all mandatory H&S and compliance internal training modules.


  • Experience in customer service department / facing customers

Language Skills

  • Good local language required
  • Good English

IT Skills

  • Strong IT literacy, especially in all Microsoft office applications. Excel and outlook
  • SAP Knowledge

Other Skills

  • Good networking skills with all stakeholders across several internal and external functions
  • Demonstrable experience of ability to work under pressure
  • Attention to detail and accuracy
  • Strong client-facing and communication skills
  • Problem- solving
  • Proactivity

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