Retention Manager

BMW Group Retail Careers
Highly Competitive
Closing date
10 Jun 2022

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Job Type

Job Details

Sandal Huddersfield is looking for a Retention Manager.

Your role

This role provides vital support to our Aftersales departments by increasing the number of Service customers visiting our Retailers, as well as maintaining contact with our existing customers to maintain our relationship. Additionally, by implementing bespoke, effective and measurable campaigns and customer contact activity, the business can look to reactivate the lapsed/lost customer base.

Your profile

You will be a driven & motivated individual with excellent interpersonal skills. The ideal candidate will have proven retail motor industry experience in either service or sales and must demonstrate that you are prepared to work hard to be able to excel in this demanding role. The ability to plan ahead but be able to adapt to a changing environment is essential. You will also ensure our business potential is maximised and we exceed the expectations of our customers.


Your hard work will be rewarded with a pension scheme, subsidised manufacturer car purchase scheme available to both you and your family, access to use of BMW products and access to training courses at the BMW Training Academy.


When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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