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Service Advisor

Employer
BMW Group Retail Careers
Location
Derbyshire
Salary
Competitive
Closing date
21 May 2022

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Sector
Sales
Job Type
Permanent
Hours
Full-time
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Job Details

Pidcock Motorcycles is looking for a Service Advisor.

Your role

What will I be responsible for?
  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Maintaining thorough product expertise and updating your knowledge through manufacturer led training.
  • Raising invoices and taking payments.
  • Adopting a professional approach regarding the sale of repairs required.
  • Maintaining good housekeeping standards and orderly administration of your work.

Your profile

The successful Service Advisor will need to be conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. You will have an ability to concisely explain invoice costs to your customers and mediate at times.

Rewards

Your hard work will be rewarded with a company pension, uncapped commission, staff discounts, and access to training courses at the BMW Training Academy.

Company

When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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