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Customer Service Advisor - Financial Crime

NatWest Group
Essex, Southend-On-Sea
Up to £11.10 per hour
Closing date
17 May 2022

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Job Details


Customer Service Advisor - Fraud,

Deliver world-class customer service for a leading global bank.

(Office based training then hybrid schedule)

£20,202 per year,

(Office based training then work from home and office 2/3 days per month office)

We are currently looking for people who can demonstrate a passion for Customer Service and who have the drive to succeed.

As key workers, we are keen to continue providing our customers with a first-class service, and ensure we are delivering this in a professional manner at all times.

Working as part of our clients Fraud teams, the role(s) require you to handle an array of inbound telephone calls in relations to customer accounts.

You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcomes.

Ideally, you will have some previous Customer Service experience however, it is more important that you can demonstrate previous experience of engaging with people. Excellent IT/Technology skills, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

Our client offers a fantastic training programme that runs between 4-5 Weeks (dependant on role) with ongoing support and coaching.

You'll be required to work either 4 or 5 days of 7 hour shifts between the hours of 8am-6pm Monday-Friday, the client does ask for flexibility; total hours are 35 hours a week.

We offer a fantastic starting salary, 33 days holiday pro-rata, pension, discounts on a variety of family days out, on-site gym & restaurant and the opportunity to access lots of free online course.

Please note that this position will involve completing online assessments and will require pre-employment screening including a credit check and two year's referencing.

Manpower will support your learning and development through - MyPath, our exclusive upskilling and development programme that you can opt into as an actively assigned Manpower associate, this will provide you with access to 1000's of courses and a range of exclusive discounts across over 100 high street brands.

Manpower is acting as an employment agency in relation to this vacancy. Manpower Group UK is an equal opportunities employer.


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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