Desktop Support Engineer

Undisclosed Company
Gillingham, Kent
£30000 - £35000 per annum
Closing date
8 Jun 2022

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Manpower are currently recruiting for a Desktop Support Engineer on a 3 month term contract based in Gillingham, Kent.

Salary will be up to £35,000 (16.13ph)

You will be delivering and managing service requests, hardware software and end user set up and configuration with other range of duties as below:

  • Build development and project implementation work, such as customer moves, migrations, audits and refresh programmes.
  • Identify repeat calls, and escalate so solutions can be implemented to reduce or eliminate those repeat calls.
  • Mentor junior team members and ensure that correct process if adhered to for the delivery and support of the desktop function.
  • Help develop processes to ensure an 80% first time fix rate, and that 90% of calls are solved in 24 'real-time' hours of first being logged, and contribute to implementing plans to move from current levels to those targets.Install and test new versions of system software.
  • Investigate and make recommendations for resolution of potential and actual service problems.

Candidate Requirements:

  • NVQ Level 3 or equivalent experience
  • Knowledge of modern IT systems, including desktop, software packages, smart-phones etc.
  • Able to travel across sites in Kent
  • MCDST Certification, MTA 349 OS Fundamentals and IT Infrastructure Library (ITIL) Foundation certs
  • Be able to demonstrate experience building, configuration of client support services including remote tools.

Apply today or alternatively contact Beth on 01233 229506

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